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Terms of Service

Last updated: 10 July 2026 · Version 1.0

These terms govern your use of Seekopro. By creating an account or using the app, you agree to them. You must be at least 18 years old to use Seekopro.

Seekopro is a marketplace, not a service provider. We connect customers with independent businesses. Seekopro does not perform, supervise, or guarantee any service listed on the platform. The contract for a service is between you and the business directly — Seekopro acts only as a limited commercial agent to facilitate the booking, and is not responsible for the quality, safety, legality, or outcome of any service a business provides.

Two types of users

Customers may browse businesses, save favourites, request bookings, message businesses, and leave reviews after a completed booking.

Providers (businesses) may list their business, manage their services, availability, and photos, and approve or decline booking requests and respond to reviews. By listing a business, you warrant that:

  • The information in your listing is accurate and not misleading.
  • The services you offer are legal in your jurisdiction.
  • You hold any licence, permit, or qualification your trade legally requires.

Account rules

  • You must provide accurate information when you sign up.
  • One account per person.
  • You're responsible for keeping your account and password secure.
  • You must be 18 or older.

Booking terms

  • A booking is a request — it isn't confirmed until the business approves it.
  • To cancel or reschedule, submit the request through the platform; the business must approve the change.
  • If a business declines a booking, it must give a reason through the platform.
  • You pay the business directly, in person, at the appointment. Seekopro does not currently process any payment.
  • Platform fees are currently zero. We reserve the right to introduce fees in future, with at least 30 days' written notice to providers before any fee takes effect.
  • First-50 fee exemption: the first 50 providers to list a business on Seekopro receive a permanent exemption from any platform fees we introduce in future. This exemption is recorded against your account and does not expire.

Content standards

Everything you post on Seekopro — listings, photos, and messages — must be:

  • Accurate and not misleading.
  • Legal — no illegal services or content.
  • Free of adult content, nudity, or anything inappropriate for a general audience.
  • Free of harassment or discriminatory content.
  • Your own work — photos must represent your actual services; stock photos presented as your own work are not allowed.

We may remove content that breaks these standards and will tell the account holder why.

Reviews

Only a customer with a completed booking can leave a review for that business, and only once per booking. Reviews must be honest and reflect a genuine experience. A business may respond to a review once. We may remove a review that breaks our content standards.

Messaging

Don't use the platform messaging system to share contact information (phone numbers, email addresses) in order to take a transaction off-platform. We filter outgoing messages for obvious contact-information sharing, but this filter is a feature, not a complete guarantee — it can be bypassed, and you're still bound by this rule regardless of whether the filter catches an attempt.

Intellectual property

Seekopro owns the platform itself — its design, code, and branding. You own the content you post (photos, descriptions, messages), but by posting it you grant Seekopro a licence to display it on the platform for the purpose of operating the service.

Platform fees and financial terms

Using Seekopro is currently free for both customers and providers. If we introduce fees in future, the model we're considering is a deposit-as-fee structure — a percentage of the booking value, within a stated minimum (floor) and maximum (cap) amount. Specific fee amounts, if and when introduced, will be published here with at least 30 days' notice before taking effect. Providers with the first-50 exemption (above) are permanently excluded from any such fee.

Suspension and termination

We may suspend or terminate an account that violates these terms, giving notice where practical. If your account is suspended or terminated and you believe it was in error, email privacy@seekopro.com to appeal.

Limitation of liability

Seekopro is a marketplace connecting customers and providers. To the fullest extent permitted by law, we are not liable for: the quality or safety of services provided by a business; disputes between a customer and a business; or any indirect, consequential, or incidental loss arising from your use of the platform. Our total liability to you, for any claim arising from your use of Seekopro, is limited to the amount (if any) you paid to Seekopro in the 12 months before the claim arose.

Indemnity

You agree to indemnify Seekopro against any claim arising from your use of the platform or your violation of these terms.

Governing law

These terms are governed by the law of South Africa, and disputes are resolved in the courts of South Africa. If you're a consumer resident in the European Union, the mandatory consumer protection laws of your country of residence still apply to you and are not overridden by this clause.

Changes to these terms

If we make a material change to these terms, we'll notify you by email and with an in-app notification at least 30 days before the change takes effect.

Questions about these terms? Email hello@seekopro.com.
Nu-Some Pty Ltd, South Africa.

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